Connecticut In-Home Care: Frequently Asked Questions
Answers about our services, Medicaid, private pay, hiring, and care policies.
General FAQ
We provide non-medical in-home care services including personal care, respite care, companionship, light housekeeping, meal prep, medication reminders, and more.
Yes. We accept Connecticut Medicaid, including CAP/DA and CAP/C waiver programs.
Yes. We welcome private pay clients. Services are customized based on your needs while remaining within non-medical care guidelines.
In addition to Connecticut Medicaid, we accept other approved insurances. Please contact us to confirm your eligibility.
No. All inquiries must be submitted through our form or by phone. A team member will follow up within 72 business hours to coordinate your consultation.
Submit an inquiry on our website or call our office during business hours. We'll schedule an in-home assessment to develop a care plan.
PCS (Personal Care Services) provides routine daily care. Respite care is short-term relief for primary caregivers, available evenings, weekends, and holidays.
We serve Connecticut and surrounding areas. Availability may vary based on caregiver staffing.
Timing varies based on care approval and staffing. Once your assessment is complete and documentation is approved, care typically starts within 7–10 business days.
Our office is open Tuesday through Friday, 10 AM – 3 PM. We are closed Mondays, weekends, and holidays.
We respond to all inquiries within 72 business hours.
Yes! We are always accepting applications from qualified PCAs, CNAs, and experienced non-medical caregivers.
Visit the Employment page on our website or email apply@luxhomecare.org to express your interest.
You can call us at 704-718-0328 or email inquiry@luxhomecare.org during business hours.
Weather conditions can directly impact staffing and the ability to provide timely services. Since weather can vary greatly across different areas of Connecticut, monitoring the weather allows us to proactively communicate with staff and clients, adjust schedules as needed, and ensure the safety and consistency of care during inclement conditions.
Home healthcare refers to skilled medical services provided by licensed professionals such as nurses or therapists, often under a doctor's order. Non-medical home care involves assistance with daily living activities such as bathing, dressing, meal preparation, light housekeeping, and companionship.
For Medicaid beneficiaries only, when switching to a new agency, you must contact NC LIFTSS directly. LIFTSS stands for Linking Individuals and Families to Services and Supports. Toll-Free Phone: 833-522-5429 | Fax: 833-470-0597 | Hours: Monday-Friday, 8 AM to 5 PM. The transition can take between 1 and 10 calendar days before services begin.
We provide services within a 90-mile radius within the state of Connecticut only. We are unable to provide services for individuals with Connecticut Medicaid at this time.
Our office is closed on all federal holidays. However, services may still be provided based on caregiver scheduling and client needs. We also have an on-call supervisor available at all times, including holidays.
For Applicants
Applicants may be required to provide:* Valid CPR certification, * Current TB screening/test, * Bloodborne Pathogens training certificate, * Government-issued photo ID, * Relevant caregiver credentials (CNA, PCA, HHA, etc.), * Ability to pass a background check.
Yes. We offer onboarding training, in-service refreshers, and field nurse supervision. CPR certification can be completed on-site during the hiring process if needed.
We provide flexible scheduling options, but shift availability is based on client needs and care plan authorization.
Once your paperwork, background check, and required documentation are complete—and you finish onboarding—you may begin work within 7–10 business days based on client demand.
Yes. A current tuberculosis (TB) test is required and must be renewed annually. Documentation must be submitted as part of your employee file before any client assignments.
Yes, caregivers are required to wear scrubs. Wearing scrubs maintains a professional appearance, ensures easy identification as a healthcare provider, and promotes hygiene while caring for clients.
Yes, we have an on-call supervisor available to assist with emergencies, schedule changes, and any urgent matters that may arise during your shifts.
Your safety is our top priority. If a client becomes physically aggressive or threatening, immediately remove yourself from the situation if possible and contact the on-call supervisor or nurse supervisor right away. If you feel you are in danger, call 911 first, then notify the supervisor as soon as you are safe.
While we consider your preferences and compatibility, caregiver assignment is based on availability, qualifications, and care requirements.
Yes, all of our caregivers undergo a thorough background check and reference screening. We use SentryLink for background checks and the Office of Inspector General (OIG) Exclusions Database, plus the Connecticut Health Care Personnel Registry.
For Potential Clients & Difficult Scenarios
Absolutely. Care plans are reviewed regularly by our nurse and can be adjusted to fit changing needs.
We provide personalized support for children and adults with developmental or physical disabilities, including autism. Each care plan is tailored for safety, consistency, and sensitivity.
If your regularly scheduled caregiver becomes unavailable, our team will notify you promptly and make every effort to provide a qualified substitute caregiver. If we cannot secure a substitute matching your required level of care, services may be temporarily paused for that day to ensure safety and compliance.
Clients or families are responsible for contacting the on-call nurse supervisor immediately to report a no-show or delay. Her direct contact information is provided during intake and should be kept accessible at all times.
Please reach out to the office or the on-call nurse supervisor. We will promptly reassess the situation and make necessary adjustments.
If you are admitted to the hospital, your home care services will be suspended during your inpatient stay. Once discharged, it may take 24 to 48 hours for services to be reinstated. Our nurse will need to complete a new assessment based on your discharge instructions.
If you are receiving services through Medicaid (CAP/DA or CAP/C), your case manager is your direct point of contact for authorizations, service reinstatements after hospitalization, and supply requests. We are a third-party provider and cannot proceed without their communication and approval.
No. In Connecticut, if you are enrolled in the PACE (Program of All-Inclusive Care for the Elderly) program, you cannot also receive PCS or CAP/DA or CAP/C. PACE is all-inclusive and manages all medical, personal care, and long-term services.
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